-----Original Message-----

From:                     Jeremy Keeley

Sent:                      25 June 2003 11:48

To:                          Newintermediaries@Yahoogroups. Com

 

Subject:                 NI -  Encouraging members to use Teleconferencing and Instant Messaging

 

 

On the 16th June, another of our stocktaking events took place - over the phone. I have captured some of the key essences from the conversation below, but firstly can I please encourage you all to consider the use of teleconferencing or instant messaging alongside our traditional methods of contact so far, email and face-to-face. We did have a very rich experience. 

 

As well as being very powerful mechanisms in their own right because of the speed at which we can bring people together and the way in which physical location becomes irrelevant, these feel like particularly compelling mechanisms to use to bring to life and speed up discussions that have emerged through the email network, or to prepare and follow up the face to face sessions.  We also felt that action learning sets would be very powerfully enabled by these two mechanisms.

 

If you are interested in knowing more about using teleconference or want to book a session, contact Georgina Woudstra on georgina@societyofdreams.com. 

 

If you are interested in knowing more about using instant messaging then Bruce Waltuck would be happy to show you how to set these up.  You can get hold of Bruce on im4xlns@hotmail.com

 

I hope this is useful and I look forward to seeing the use of these mechanisms.

 

Regards

 

Jeremy

__________________________________________________________

 

Notes from NI teleconferencing session on 16th June 2003

 

Attendees:

Colston Sanger

Georgina Woudstra

Mike Turner

Bruce Waltuck

Tony Page

Jeremy Keeley

 

The conversation included:

·          introductions of each other

·          positioning by Tony and some history of NI development from Colston

·          a very useful connecting exercise by Georgina

·          a discussion about the possibilities and some of the limitations of using the phone for meetings

·          thoughts on how we will take this forward.

 

Georgina provided a significant amount of very useful advice into ways in which the phone could be used. Bruce also bought his experience of both teleconferencing ansd instant messaging to the "table".

 

Key points arising were:

·          the NI began F2F with a launch party and email was an early experiment which enabled a wider community to grow… now there are new channels we can explore that will allow us to develop the NI even further and lead to some restructuring and stretching in the way that we do things.  Some of this might be quite fundamental.

·          the use of the phone needs similar facilitation and organisational attention to good face-to-face meetings.  Careful listening to the participants is required and the drawing out of the quieter members - a good session just like a F2F meeting depends of taking time at the start to introduce people, to "clear the space", get people engaged, present in the moment and feeling their connection with others. Just like in real life these hot media can be chaotic, speaking gets out of sync but productive threads can emerge.

·          the group of 6 allowed a very rich and respectful discussion in which even the introverts could participate fully.  Concern was expressed about how it would work in bigger groups.  Georgina discussed her experience of groups of up to 75 and the strong parallels with larger face-to-face groups were apparent.  The better the group knew each other and the more regularly they met would improve the phone experience.

·          an excitement about using teleconferencing and instant messaging emerged, catalysed out of a request from Mike that we understand what was compelling about using these mechanisms beyond just not having to travel.  The compelling points seemed to emerge around the speed at which we could convert one medium for discussion into another...so for example a live topic on email could be very easily converted into a much more real-time discussion in a teleconferencing session.  Also (with low cost providers like One-Tel) it provides an inexpensive opportunity to connect with people all round the world at the same moment without the time and expense of travel.  Instant Messenging (as available through Yahoo Messenger on the NI Yahoo website) offers similar spontaneity through keyboard chat.

·          By comparison trying to dialogue by email can be tedious and an energy drain having to read lots of words on a page or screen,  in Marshall McLuhan (old 1960's guru) terms this is a "hotter" medium than email.  Email just comes to you, but Teleforum and Instant Messenger sessions need to be booked and also you need to lift a finger to dial in

·          We also believed that Action Learning sets would be powerfully supported by these mediums

·          Joint facilitators of teleconferences can use instant messaging behind the scenes to help them to really service the group well

 

The following actions and outcomes were agreed:

·          Georgina offered to establish a teleconferencing facility within Society of Dreams for 3 month trial.  These conferences would be available to all members of both NI and Society of Dreams and it was agreed that this would enhance their richness.

·          For a teleconference to be successful it needs an administrator, a content provider/decider, a facilitator ("someone to hold the space" as Georgina so beautifully puts it), a recorder of outcomes and agreements, somebody who will announce it and invite...much as in any other meeting...and this needs to be driven by the organiser

·          Bruce offered himself as a faciliator of instant messaging sessions (which have the same basic requirements as the teleconference)

·          accompanying this note will be an encouragement to all members to use these mechanisms as part of enrichening the email discussion and in addition to face to face meetings...and we will all look out for these opportunities

·          Tony and Georgina will discuss ways in which costs can be easily covered by the users

 

All of us were keen to look for opportunities from now on.  Colston was keen to explore how we might also maximise the use of the website in conjunction with this.