Cascading the Business Plan after two hotel companies merged

"This took place at an important stage after merging with another company with quite a different background and culture.

You helped the Executive Team to articulate our vision and mission, and having done so facilitated the creation of a clear business plan to help us get there. You then helped us design the method by which we ourselves could cascade that plan throughout the business. The fact that the plan is still absolutely central to all that we do despite some top management changes is testament to your contribution.

You have a unique facilitation style, understated and enabling which allows the team to be in control but within a context and framework that you provide. The team feel they are the architects and also learn from what they have done.

Your style makes you an excellent coach, and you have worked with some of our senior people, helping them find new ways of adding value within the organisation to make the most of their talents. "

Gordon Lyle, HR & Quality Director