One: The Invitation
Conversation . Transformation occurs
through choice, not mandate. Invitation is the
call to create an alternative future. What is
the invitation we can make to support people to
participate and own the relationships, tasks,
and process that lead to success?
The invitation must
contain a hurdle or demand if accepted. It is a
challenge to engage. Most leadership initiatives
or training are about how we get or "enroll"
people to do tasks and feel good about doing
things they may not want to do. Change is a
self-inflicted wound. People need to
"self-enroll" in order to experience their
freedom of choice and commitment. The
leadership task is to name the debate, issue the
invitation, and invest in those who choose to
show up. Those who accept the call will bring
the next circle of people into the conversation.
Two
: The Ownership Conversation is
one that focuses on whose organization or task
is this? The conversation begins with the
question, “how have I contributed to creating
the current reality?” Confusion, blame and
waiting for someone else to change are a defense
against ownership and personal power.
The enemy of ownership is
innocence and indifference. The future is denied
with the response, “it doesn't matter to
me--whatever you want to do is fine?” This is
always a lie and just a polite way of avoiding a
difficult conversation around ownership. People
best create that which they own and co-creation
is the bedrock of accountability. It is the
belief that I am cause, not effect. The
leadership task is to confront people with their
freedom.
Three :
The Possibility Conversation is
one that focuses on what we want our future to
be as opposed to problem solving the past. This
is based on an understanding that living systems
are really propelled to the force of the future.
The possibility conversation frees people to
innovate, challenge the status quo, and create
new futures that make a difference. In new work
environments this conversation has the ability
for breaking new ground and in understanding the
prevailing culture.
Problem solving and
negotiation of interests makes tomorrow only a
little different from yesterday. Possibility is
a break from the past and opens space for a
future we had only dreamed of. Declaring a
possibility wholeheartedly is the
transformation. The leadership task is
to postpone problem solving and stay focused on
possibility until it is spoken with resonance
and passion.
Four :
The Dissent Conversation is
allowing people the space to say "no". If we
cannot say "no" then our "yes" has no meaning.
People have a chance to express their doubts and
reservations, as a way of clarifying their
roles, needs, and yearnings within the vision
and mission being presented. Genuine commitment
begins with doubt, and "no" is a symbolic
expression of people finding their space and
role in the strategy. It is when we fully
understand what people do not want that we can
fully design what they want. Refusal is the
foundation for commitment. The
leadership task is to surface doubts and dissent
without having an answer to every question.
Five:The
Commitment Conversation is about
individuals making promises to their peers about
their contribution to the success of the whole
organization. It is centered in two questions:
What promise am I willing to make to this
enterprise? And, what is the price I am willing
to pay for the success of the whole effort? It
is a promise for the sake of a larger purpose,
not for the sake of personal return. The
leadership task is to reject lip service and
demand either authentic commitment or ask people
to say no and pass. We need the commitment of
much fewer people than we thought to create the
futurewe have in mind.
Six: The
Gifts Conversation . What are the gifts
and assets we bring to the enterprise? Rather
than focus on our deficiencies and weaknesses,
which will most likely not go away, focus on the
gifts we bring and capitalize on those. Instead
of problematizing people and work, the
conversation is about searching for the mystery
that brings the highest achievement and success
in work organizations. Confront people with
their essential core that has the potential to
make the difference and change lives for
good. This resolves the
unnatural separation between work and life.
The leadership task is to bring the
gifts of those on the margin into the
center.